At Intidolls, we’re excited to introduce our newly updated cancellation and return policies, designed to offer greater transparency, flexibility, and peace of mind. Your satisfaction is our top priority, and we’re here to make your shopping experience seamless. If you have any questions, our support team is always ready to assist you.

1. Cancellation Policy

Within 8 hours of payment: 95% refund

Within 24 hours of payment: 80% refund

Additional Notes on In-Stock Doll
Orders cannot be canceled once shipped.
If canceled after shipment, associated costs for shipping, labor, and packaging will be deducted from your refund.

Handling Out-of-Stock Items
In the event that an in-stock doll is unavailable, we offer the following options:

1. Free Replacement: Select another doll, with price differences refunded or adjusted as necessary, plus receive additional compensation.
2. Refund: If you choose a refund that deducts service fees, please contact us.

2. Return Policy
Inspect Your Doll Upon Arrival
Please inspect the doll carefully upon receipt. If you have any questions or are not satisfied with your order, please contact us immediately.
Upon receiving your package, immediately record a continuous unboxing video. The video must clearly show:

① the entire outer packaging box

② the outer packaging box label

③ the complete unboxing process

④ the entire product and its details. This will greatly help us resolve any issues. To help us address your concerns promptly, Please provide us with a detailed video via email.
Please see Terms and Conditions for details.
Resolution for Issues
We offer solutions for the following situations:

Incorrect Dolls: If the doll doesn’t match your order, provide an unboxing video showing the entire doll, head, shipping label, and packaging. Once verified, we will arrange a replacement.
Damaged Dolls: Report damages to the shipping carrier immediately and contact us. Depending on the severity, we will offer repair kits, replacements, or refunds.
Lost Packages: File a claim with the shipping carrier and notify us. To ensure secure delivery, we require adult signatures for most shipments.

Important Notes
Hygiene and Safety: Returns for adult products are generally not accepted to maintain hygiene and safety. If a return is valid, the doll must be unused and in brand-new condition.
Unauthorized Returns: Do not return a package without contacting us first. Unauthorized returns will not be refunded.
Custom Products: Custom-made and personalized dolls are non-returnable.
User-Induced Damage: We cannot replace a doll if the damage is caused by improper use or handling. Sex dolls are not indestructible, so proper care is essential. 

3. Refund Policy
Contact Us First—No Need for Disputes

eshow@intidolls.com/+86 13311156528
As a trusted and professional merchant, we prioritize your satisfaction and are committed to addressing any concerns you may have. Our goal is to ensure a smooth and worry-free shopping experience, backed by reliable post-purchase support.
If you encounter any issues, we kindly request that you contact us directly instead of initiating payment disputes or chargebacks. Disputes can lead to unnecessary delays, additional costs, and complications in resolving your concerns. By reaching out to us first, we can address the issue promptly and provide appropriate resolutions to ensure your satisfaction.

Refund Process
Once a refund is approved due to order cancellation or an accepted return, the amount will be refunded to your original payment method. The standard processing times are as follows:

Credit/Debit Card: 6–10 business days
PayPal: 7-15 business days
Klarna: 7-15 business days

If you have not received your refund within the specified time frame, please contact us to obtain a refund reference number. You can then provide this to your bank or payment provider for further assistance.

At Intidolls, we are committed to providing you with high-quality products and excellent customer service. Our policies are designed to ensure transparency, fairness, and a seamless shopping experience. If you have any concerns or questions, please don’t hesitate to contact us—we’re here to help every step of the way.
Thank you for choosing Intidolls, and we look forward to serving you! 😊